Customer Satisfaction Survey

Adjuvant is fully committed to customer satisfaction and value how you view our performance. We established this brief survey to ensure we meet or exceed your requirements and expectations.

When providing your overall assessment of the quality of Adjuvant’s performance, you need only to select your response from the rating scales. Feel free to take a few moments to also comment on areas where we are doing well so we can apply these processes across the company. In areas where we do not meet expectations or could improve, your comments will help us focus our improvement efforts to enhance our support to you.

We promise a timely response to any suggested improvements or areas of concern. If the area does not affect what you do for the contract, please select the Not Applicable (N/A) box.

Thank you for your input.

1) Contract Name/Number:

2) Evaluator Name/Position:

3) Quality of product or service provided:
(1=Did Not Meet Requirements; 3=Met Requirements; 5=Exceeded Expectations)






4) Adjuvant interface and communication with the customer:
(1=Did Not Meet Requirements; 3=Met Requirements; 5=Exceeded Expectations)






5) Timely and appropriate response to questions or tasking:
(1=Did Not Meet Requirements; 3=Met Requirements; 5=Exceeded Expectations)






6) Handling of contracts, amendments, etc.:
(1=Did Not Meet Requirements; 3=Met Requirements; 5=Exceeded Expectations)






7) Management of contracted activities:
(1=Did Not Meet Requirements; 3=Met Requirements; 5=Exceeded Expectations)






8) Response to customer feedback:
(1=Did Not Meet Requirements; 3=Met Requirements; 5=Exceeded Expectations)






9) Customer Comments:

10) We constantly strive to improve the products and service we provide you. Is there anything we can do to enhance our products/services?